Enjoy free shipping and returns
on orders over NOK 1,000 until 1.1.2024
Outside Norway
Please send us an e-mail.
1. The Agreement
Read through our purchase conditions for online shopping at gaba.no.
When you complete a purchase, you accept our purchase conditions and a binding agreement is entered into between GÁBA and you as a customer. Note that the purchase conditions can be changed, and should therefore be read every time you make a purchase at www.gaba.no.
2. The parties
Seller:
Company name: GÁBA By Smuk Production AS
Organization number: 928923061 VAT
Postal address: Vuollenjiđgu 1, 9840 Varangerbotn
E-mail: post@gaba.no
Buyer:
The buyer is the consumer who makes the order, and is referred to in the following as the buyer/buyer.
3. Price
All prices stated in the online shop include VAT. The various elements are specified in the checkout such as product cost, value added tax, shipping and invoice fee.
We reserve the right to price changes and price errors on our products.
Note that the offer is valid while stocks last and within the time frames that are informed about in our marketing.
We reserve the right for errors in our stock. If we are missing any of the items you have ordered, we will send the items we have in stock and credit the missing item, or cancel the order if we cannot deliver any of the items.
4. Products
GÁBA BOOT and GÁBA MITTEN. If your product does not fit, you can return the package with the original packaging. Refer point 9.
5. Conclusion of agreement
The agreement is binding for both parties when the buyer has sent his order to the seller.
6. Payment
With us, you can choose between three safe and secure payment methods.
We accept Pay Pal, Visa and Mastercard.
PayPal and Card payment - if you use a credit or debit card for payment, the purchase amount is deducted from the card on the same day as the order is placed.
7. Delivery methods
Free shipping on orders over nkr 1 000 within Norway's borders. The goods are sent by Posten with tracking. This is a tracking package that is delivered to your nearest post office. Normal delivery time: 3 working days from the package being sent from us.
8. The risk of the goods
The risk for the goods passes to the buyer when she, or her representative, has had the goods delivered in accordance with point 6. The seller is responsible for the goods until they are delivered to the buyer.
9. Right of withdrawal
At GÁBA, you have a 30-day right to exchange, return and cancel unused goods. In order to make use of the right of exchange, return and cancellation, it is important that you notify us within 30 days of receiving the item. If the deadline has expired, the item(s) will be returned directly to the customer.
Enjoy free returns up to the 1st of January!
Return shipping NOK 149 is paid by the customer. Note that the right of withdrawal only applies to consumers and not business customers. Please be kind and send us an e-mail if you wish to return something.
If you cancel the entire purchase, you will be refunded the value of the goods at the time of purchase, within 14 days after we have received and processed your return. You will receive an email when your return has been processed (in 3 weeks from its submission). If you have paid by card, the amount will be returned directly to the same card you used for the purchase.
Unused goods
In order to be refunded the full amount in case of return/right of cancellation, the item must be sent back in the same condition as when you received it. That is, in original packaging, without smell, marks or fur from domestic animals.
If the original packaging is damaged, the item will be considered used.
Used goods
If you return a used item, we assess the item's value reduction and refund the item's used value. An item without original packaging, tags or with smells, marks or fur from livestock will be considered used and the full amount will not be eligible for a refund.
10. Delivery and delay
We do our very best to deliver as quickly as possible at all times. Delivery time is normally 3-4 working days, but there may also be cases of 7-9 working days before the item is delivered.
Please note that we reserve the right to delays during periods of high demand at GÁBA. The maximum delivery time is 3 weeks from the time your order was placed. If your order has not been delivered within that time, you as a customer have the right to cancel the purchase without any cost, unless otherwise agreed.
If you have not received your package within 3 weeks, you as the customer are responsible for letting us know within 3 weeks of your order. Your order will be considered delivered after this time.
11. Complaints
Complaints in the event of a defect in the product and deadline for reporting a claim
If there is a defect/fault with the product, you as a customer have the right to complain for 1 years from when you received the product. This requires that you, as a customer, notify us within a reasonable time. We recommend that you contact us to further document what the problem with the item is. We then require close-up photos, as well as an overview of the item's defects. If something is damaged/marks/stains/smells on the product when you receive the package from us, you must contact us immediately to inform us of this so that we can register this on your order if you are to return the product.
Please note that if the item has been used abnormally much or not for suitable use, the right to complain expires in 6 months.
If we have packed the wrong item, it is important that you let us know within 14 days of receiving the item. We will then pay the return cost and send the correct item - given that it is still in stock. We reserve the right to say that spring is sold out.
It is important that you have a receipt for your purchase. If you have the current order number for the complaint, it will be proof for us that the item was purchased in our store.
In the event of a complaint, the customer will be reimbursed the same amount for the complaint item as when it was purchased, or a new item if we still have the product in stock.
Exchanges and returns often take up to 1-3 weeks from when you have sent the item back.
If you are missing a return form, please send us an email.
In the same way that it is our responsibility that the package reaches you, it is your responsibility as the customer that the package reaches us. If you choose a tracking package, you are absolutely sure that it will not disappear. If you choose a cheaper variant without tracking, you have less control over where your package is.
Complaint goods must be returned to us within a reasonable time, at the latest within 14 days after you have received approval of the complaint via email from us.
12. Sellers rights
The seller's rights in the event of the buyer's default
If the buyer does not pay or fulfil the other obligations under the agreement, and this is not due to the seller or conditions on the seller's side, the seller may, in accordance with the rules in the Consumer Purchase Act, Chapter 9, depending on the circumstances, withhold the goods, demand fulfilment of the agreement, demand the agreement be cancelled and compensation from the buyer. The seller may also, depending on the circumstances, be able to demand interest in the event of late payment, debt collection fees and fees for non-prepaid uncollected goods.
Fulfilment
If the buyer does not pay, the seller can maintain the purchase and demand that the buyer pays the purchase price (performance). If the goods have not been delivered, the seller loses his right if he waits an unreasonably long time to make the claim.
Elevation
In the event of significant payment default or other significant default by the buyer, the seller can terminate the agreement. The seller cannot withdraw after the purchase price has been paid. The seller can also cancel the purchase if the buyer does not pay within a reasonable additional deadline for fulfilment that the seller has set. However, the seller cannot cancel while the additional period is running, unless the buyer has said that he or she does not want to pay.
Replacement
The seller can demand compensation from the buyer for financial loss he or she suffers as a result of the buyer's breach of contract, cf. Section 46 of the Consumer Purchase Act.
Interest in case of late payment/collection fee
If the buyer does not pay the purchase price in accordance with the agreement, the seller can claim interest on the purchase price in accordance with the Act on interest in the case of late payment.9 In the event of non-payment, the claim can, after prior notice, be sent to debt collection, and the buyer can then be held responsible for fees according Act on debt collection and other recovery of overdue monetary claims.
Fee for undelivered goods
If the buyer fails to pick up the ordered goods, the buyer will be charged a fee of NOK 300 plus accrued interest and fees for invoice purchases. The fee shall at most cover the seller's actual outlay for delivering the goods to the buyer. Such a fee cannot be charged to buyers under the age of 18.
13. Warranty
A guarantee given by the seller gives the buyer rights in addition to those the buyer already has under non-derogable legislation. A guarantee thus implies no restrictions on the buyer's right to complaint and claim in the event of delay or defects according to points 9 and 10.
14. Personal data
Personal data will not be passed on to any other parties, but only used to carry out the agreement with the buyer.
15. Age
You must be over 16 years of age to carry out a trade with us.
16. Conflict resolution
Complaints must be addressed to the seller within a reasonable time, cf. Clauses 9 and 10. The parties shall attempt to resolve any disputes amicably. If this is not successful, the buyer can contact the Consumer Council for mediation.
17.Privacy statement:
At GÁBA, we place a high priority on confidentiality and data security. Unless otherwise stated, GÁBA is the data controller for the processing activities described below.
This privacy policy applies to our processing of personal data collected from you when you make a purchase from us, use our website and social media pages.
Personal data collected in connection with your purchases is stored as a starting point for three years from the last purchase.
Personal data included in accounting material is stored for five years from the end of the accounting year, after which the data is deleted.
Documentation of your marketing consent is kept for two years from when you have withdrawn your consent to receive direct marketing material.
However, we may retain the personal data for a longer period if required by law or if it is necessary for a legal claim to be established, asserted, or defended. The information can also be processed and stored longer in anonymized form.